募集期限： 記載なし
Role and Responsibilities:
• Assist the manager to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
• Upkeep the highest safety and security culture and standard in all Ground Operation area;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• To handle delays, disruption and resolve complaint at frontline;
• Timely report to Station Manager and Headquarter of any irregularity situation;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
• Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
• Report to Station Manager timely if any changes in local governmental and aviation regulatory requirements;
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required.
Qualifications:
• 5 years aviation or civil airline experience including 2 year in supervisory level;
• Knowledge of passenger handling is essential, additional knowledge in ramp, dispatch and cargo handling will be an advantage;
• Knowledge of Aviation Safety and Security;
• Excellent command of Japanese and English, and written English;
• Basic knowledge in Microsoft Word and Excel;
Desirable Qualities:
• Good communication skills and team player;
• Excellent customer service mind-set;
• Able to work independently and under pressure
