Role and Responsibilities:
- Drive and upkeep all aspects of station performance including On Time Performance, guest experience, service provider performance, regulation compliance;
- Monitor and ensure the airport operation performance comply to company service level and standard;
- Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
- Upkeep the highest safety and security culture and standard in all Ground Operation area;
- Coordinate with local regulators and authorities on behalf of the company;
- Maintain the highest standard and on-time performance with continuous improvement;
- To handle delays, disruption and resolve complaint at frontline;
- Timely report to Station Manager and Headquarter of any irregularity situation;
- Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
- Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
- Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
- Report to Area manager and headquarter timely if any changes in local governmental and aviation regulatory requirements;
- Overtime duties and non-office hour standby might require;
- Overseas travel and shift duty is required.
Qualifications:
- 10 years aviation or civil airline experience including 3 years in supervisory level;
- Knowledge of all aspects of Ground Handling and IOSA requirements;
- Knowledge of Aviation Safety and Security
- Excellent command of Japanese and English, and written English;
- Advanced knowledge in Microsoft Office
- People manager with good communication skills and a fast decision maker
- Strong analytical and project management skills and sensitive to figure
- Excellent customer service mind-set;
- Able to work independently and under pressure.
