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JOB INFORMATION
| Job Title | Department | Location | Job Status |
|---|---|---|---|
| Customer Service Representative | Passenger Service | Mainly at San Jose Int’l Airport (also capable to work at San Francisco Int’l Airport) | Non-Exempt, Full Time, Shift (40 hours/week include weekends and holidays) |
JOB DESCRIPTION
Basic Purpose
Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.
Principal Accountabilities
- Oversees departure handling, arrival handling, and ramp duties.
- Performs designated passenger service functions.
- Performs general administrative duties.
SPECIFIC QUALIFICTIONS
1.Experience
Experience in passenger service in airline industry is required
2.Job Requirements
- Excellent interpersonal skills
- Professional presentation and excellent customer service skills
- Excellent English written and verbal communication skills
- Japanese language skills are a plus
- MUST be available to work weekdays, weekends and holidays
- Strong computer (PC) skills
- Understanding of cultural diversity
- Must have a valid state drivers license
- Must be authorized to legally work in the U.S. (no VISA sponsorship provided)
- Must pass pre-employment drug test and 10-year employment background check
3.Education
Associate’s degree preferred
HOW TO APPLY FOR A JOB
If you are interested in applying for the position, please send the following information with a cover letter and resume to ml_oth_sfosjchr@fly-ana.com. Please be advised that ANA will contact qualified candidates ONLY.
- Your resume and cover letter should include the following information:
- Name, address, phone number and e-mail address
- Position you are applying for
- Education History
- Employment history
- Salary requirements
