香港エクスプレスSupervisor, Airport Services (Tokyo)

地上職・総合職

Role Purpose

  • Assist the Assistant Manager Airport Services (Tokyo) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
  • Monitor and ensure the airport operation performance comply to company service level and standard;
  • Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
  • Keep the highest safety and security culture and standard in all Ground Operation area;
  • Coordinate with local regulators and authorities on behalf of the company;
  • Maintain the highest standard and on-time performance with continuous improvement;
  • To handle delays, disruption and resolve complaint at frontline;
  • Timely report to Assistant Manager, Airport Services (Tokyo) and Headquarter of any irregularity situation;
  • Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
  • Identify potential hazard, security threat and report to the Assistant Manager, Airport Services (Tokyo) carry out follow up action for risk mitigation;
  • Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
  • Report to Assistant Manager, Airport Services (Tokyo) and Headquarter timely if any changes in local governmental and aviation regulatory requirements;
  • Overtime duties and non-office hour standby might require;
  • Overseas travel and shift duty is required.

The Ideal Candidate

  • Bachelor degree or above;
  • 5 years aviation or civil airline experience including 2 year in supervisory level;
  • Knowledge of passenger handling is essential, additional knowledge in ramp, dispatch and cargo handling will be an advantage;
  • Knowledge of Aviation Safety and Security;
  • Excellent command of Japanese and English, and written English;
  • Basic knowledge in Microsoft Office;
  • Good communication skills and team player;
  • Excellent customer service mind-set;
  • Able to work independently and under pressure.

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