Role Purpose
- Assist the Assistant Manager Airport Services (Tokyo) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
- Monitor and ensure the airport operation performance comply to company service level and standard;
- Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
- Keep the highest safety and security culture and standard in all Ground Operation area;
- Coordinate with local regulators and authorities on behalf of the company;
- Maintain the highest standard and on-time performance with continuous improvement;
- To handle delays, disruption and resolve complaint at frontline;
- Timely report to Assistant Manager, Airport Services (Tokyo) and Headquarter of any irregularity situation;
- Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
- Identify potential hazard, security threat and report to the Assistant Manager, Airport Services (Tokyo) carry out follow up action for risk mitigation;
- Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
- Report to Assistant Manager, Airport Services (Tokyo) and Headquarter timely if any changes in local governmental and aviation regulatory requirements;
- Overtime duties and non-office hour standby might require;
- Overseas travel and shift duty is required.
The Ideal Candidate
- Bachelor degree or above;
- 5 years aviation or civil airline experience including 2 year in supervisory level;
- Knowledge of passenger handling is essential, additional knowledge in ramp, dispatch and cargo handling will be an advantage;
- Knowledge of Aviation Safety and Security;
- Excellent command of Japanese and English, and written English;
- Basic knowledge in Microsoft Office;
- Good communication skills and team player;
- Excellent customer service mind-set;
- Able to work independently and under pressure.
